Order

How can I place an order?
“It’s just easy as a pie to shop your happiness at Sabai-arom. Just follow the steps below”
• Login to sabai-arom.com.
• Click on Catagory / Collection / Gift .
• Select item you wish and add items in your cart.
• To change the quantity of the item; click the item you wish to purchase and you will see a box next to ‘add to cart’ then you can change the number in the box by clicking – or +.
• To review the items in your cart, click on the ’Cart’ link, located at the top right of the page.
• If you have an applicable ‘Coupon Code’ , enter it and click on ’Apply Coupon’ The total price will be updated with the discount.
• Verify all necessary details including your shipping details in “View Cart”, then click on ’Proceed to Purchase’ to choose your preferred payment method.
• Please review your orders again and total amount before completing the payment. Choose your payment type
• Choose 2C2P PAYMENT, if you wish to pay with Credit/Debit card (Visa/MasterCard) or over Counter Service (7-Eleven not applicable) and Bank Counter.
• Choose Paypal, if you wish to pay using your Paypal Account.
• COD (Cash On Delivery)  only for Bangkok Samutprakarn Nonthaburi and Pathum thani
• Click “I have read and accept the terms & conditions” so as tom process to Check Out page.
• In Check Out page, if you have previously selected 2C2P PAYMENT, kindly click PAY VIA 2C2P. Should you wish cancel your order, click CANCEL ORDER & RESTORE CART.
*Fill all necessary information required then click “process to check out ”.
*For payment via Bank Counter and Counter Service, the order status will be Pending for payment within 48 hrs after placing and we then process it after payment received.

What and where is my order confirmation number?
The 5-digit order confirmation number can be found in “Ref.2” box and can be retrieved
• In your confirmation email.
• When you view your “Order Status” under “My Account”

How long does it take to confirm my order?
Orders are usually confirmed immediately once payment is received depending on payment method selected.

Why does my Order Status show “payment pending”? Should I re-create a new order?
Most payments are processed immediately (credit/debit cards, Cash On Delivery, Paypal). Once the order has been confirmed you will receive a confirmation email with delivery details. For other payment channels (Bank Counter/Counter Service) the order status will be Pending for payment within 48 hrs after placing and we then process it after payment received. If you do not receive a confirmation email within 24 hours, please contact us at customerservice@sabai-arom.com or 02-xxxx- xxxfrom 9.00 AM to 5.30 PM (Mondays – Fridays) and do not re-create your order to prevent duplication.

May I buy products directly at your warehouse?
All purchases through www.sabai-arom.comwill need to be made online.

Can I cancel my order?
Unfortunately, we are unable to cancel orders once it has been marked as “processing”. To check the status of your order, please log in to your account at www.sabai-arom.com, click on “my account” in the top left hand corner of the page, click on “my orders” on the left hand side of the page, and then view your most current order.

Can I amend my order after it has been confirmed and paid for?
We are NOT able to amend any orders including the shipping address change as we process orders immediately when payment is confirmed. Any amendments may cause delay in the delivery of your order. However, you may place an additional order with all the correct order details at any time.

I am having issues using the coupon/voucher code
Please check if;
• The coupon/voucher code has expired.
• Coupon/Voucher is for one time use only.
• Each order can only be applied with 1 coupon/voucher at a time.
• The coupon/voucher may not be valid for some products excluded from sale.
•You have used a non-participating Credit/Debit Card for the coupon/voucher code.

I am encountering problems ordering through my mobile device.
www.sabai-arom.comis compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache and web browsing histories before logging onto www.sabai-arom.comagain. If you continue to face problems, please send a screenshot of the error to Sabai-arom Thailand Contact-Us contact us at customerservice@sabai-arom.com or 02-xxx- xxxx from 9.00 AM to 5.30 PM (Mondays – Fridays) and we will work it out for you.

What do I do if I receive a faulty item or have a problem with an item ordered?
Please contact us immediately at Sabai-arom Thailand Contact-Us or via customerservice@sabai-arom.com from 9.00 AM to 5.30 PM (Mondays – Fridays) or call 02-372- 2468-9 from 9.00 AM to 5.30 PM (Mondays – Fridays) with your order number, details and images of the faulty items received. The items will be collected back by our courier.